Frontline Leadership

I often tell people that being a Supervisor was the toughest job I have ever had, while at the same time, being by far the most rewarding. Although as Supervisors we often feel caught-up between the wants and needs of the Management Team and the wants and needs of the employees, it is truly a…

Management Reference Checklists

In an attempt to become a more effective leader, I have spent a significant amount of time researching strategies that I can use to help me deal with specific challenges. In this vein, I have developed a number of different checklists to help me succeed at overcoming these challenges. Using a checklist is a simple…

Three Bids and a Buy

Anyone who has been involved in selling goods and services in the business to business environment has undoubtedly come across the scenario where their offering looks good to the customer, yet they are unable to close the deal as the other party in the transaction needs “three bids”. Although this is often unavoidable where public…

Change Needs a Reason

A friend of mine recently joined a company in an executive capacity and helped set them on a new course that is delivering renewed growth. Talking with him about the improvements, he was reluctant to take credit, pointing out that he has an excellent, experienced team supporting him and implementing the changes. While the “experienced…