Understanding Roles and Responsibilities for Any Process

In this video, Matt Zinck tells us an effective and efficient way to analyze the roles and responsibilities for any process by making use of a Roles and Responsibilities Matrix. He runs through a sample to help explain the process. To download the Matrix and its How-to guide, visit our Free Tools page at: https://ssiconsulting.ca/free-tools/

Quality Management: Built In or Inspected In?

There are a couple of different ways to manage quality and many debates as to the benefits of the various ways. The most economical way in the long run is to build quality in right from the start by involving all employees at all stages. Let’s look at the different approaches suggested in the title.…