Servicing SMEs Throughout Atlantic Canada
When you have many things to improve in your products and services, it can be difficult to understand where to begin. Process Improvement is an ongoing effort to address issues, and helps you make sure that you’re working on the issues that will have the biggest impact to your customers. Furthermore, you can use Value…
What if you could anticipate dangerous situations before they happened? You could fix the problem preventatively, totally mitigating the risk to your workers? The solution to this issue is to take some time in developing a protocol for reporting ‘Near Misses’….a proactive vs. a reactive approach. A near miss, often referred to as a close…
I often tell people that being a Supervisor was the toughest job I have ever had, while at the same time, being by far the most rewarding. Although as Supervisors we often feel caught-up between the wants and needs of the Management Team and the wants and needs of the employees, it is truly a…
In an attempt to become a more effective leader, I have spent a significant amount of time researching strategies that I can use to help me deal with specific challenges. In this vein, I have developed a number of different checklists to help me succeed at overcoming these challenges. Using a checklist is a simple…
Anyone who has been involved in selling goods and services in the business to business environment has undoubtedly come across the scenario where their offering looks good to the customer, yet they are unable to close the deal as the other party in the transaction needs “three bids”. Although this is often unavoidable where public…
The last thing any business wants is for customers to receive bad products or services. That’s why it’s vital that we understand where problems can occur and how best to work through them. This is the primary reason why taking a Root Cause Analysis approach to problem solving is key to ensuring that problems are…
A friend of mine recently joined a company in an executive capacity and helped set them on a new course that is delivering renewed growth. Talking with him about the improvements, he was reluctant to take credit, pointing out that he has an excellent, experienced team supporting him and implementing the changes. While the “experienced…