Over the decades, large amounts of energy produced data banks of information that went relatively unused and consequently unappreciated.
New theories in industrial psychology propose that measurement is the only way to manage objectively. Measurement systems must create value with a focus on operational excellence, product/service leadership and customer intimacy. This process helps us to define future goals, objectives and action plans. Although the future is difficult to predict, good measurement can lead to timely, meaningful action that consistently creates better outcomes.
When individual and team measurement systems are properly delivered, they provide a stimulus for all employees to be innovative, inspired and ultimately more productive. The process actually creates challenge for everyone to perform better than in the past. The display of meaningful data taps into individual “discretionary effort”. This hidden resource of human effort is often overlooked because it is difficult to tap into. When properly harnessed it can provide the difference between a good company and a great company.
