In this video, Matt Zinck tells us an effective and efficient way to analyze the roles and responsibilities for any process by making use of a Roles and Responsibilities Matrix. He runs through a sample to help explain the process. To download the Matrix and its How-to guide, visit our Free Tools page at: https://ssiconsulting.ca/free-tools/
Mike Farrell talks about Key Performance Indicators and why they are so important to businesses. He includes some useful tips on things to consider as you create your own KPIs.