We were looking for some training on conflict management for all of our staff to attend, from the CAO and Directors through to our unionised operator/labourers.  After discussion with Don and John we came up with 2-hour Learning Sessions for 15 employees per session, 3 sessions in one day.  We were not disappointed!  John brought more than just the theory. He engaged us all in discussion so that we could also learn from each other.  Having such an experienced, yet ‘down to earth’ facilitator handle the group was key and the response from across the organization was really positive and will enable us to build on this training in the future.  One of our supervisors was so impressed, he attended the same session twice to make sure he hadn’t missed anything!