Process Improvement – Where to Start

In underperforming operations, managers know there are issues but they are too busy putting out fires to focus on fixing the problems. Band aid solutions are put into place while the root cause of the initial problem hasn’t been addressed. Firefighting is no way to run an effective organization. The best place to start addressing…

Tune Up – Cars need them, so do Businesses

Business owner/operators are often overwhelmed by the daily challenge of fierce competition, a difficult economic environment and having enough resources to weather soft periods. “Show me the money” Leaders often ponder, “How do I get my business to a better place”. If invited, specialized outside eyes would ask a series of questions to identify, analyze…

Measurement in Business

Over the decades, large amounts of energy produced data banks of information that went relatively unused and consequently unappreciated. New theories in industrial psychology propose that measurement is the only way to manage objectively. Measurement systems must create value with a focus on operational excellence, product/service leadership and customer intimacy. This process helps us to…