The LEAN-ing experience has been very positive. Not only were we able to improve processes through your facilitation, the process changes that were adopted are remaining in place. This is not an easy feat when dealing with 24/7 shift work operations; your approach – where the users are the architects of the change- has been transformative.
We also appreciate your active engagement throughout. You kept us informed and on track, and you met the necessary timelines despite some significant challenges. Thanks again Mike – it’s been a pleasure and a learning experience!